Getting Help

There's several ways of getting help for your HatchKeeper question or problem. You can use the HatchKeeper forum or tickets for reporting bugs, asking questions, making comments, etc. You can also email the lead developer at millj dot code at gmail dot com. Of cource remove the spaces and replace dot and at with their symbols. However before contacting, check the Frequently Asked Questions section below to make sure your question isn't answered already.

Frequently Asked Questions

I found a bug, what should I do?

There is a chance that you will find a bug at some time or other. If you do, please let us know so we can fix it. Feel free to use the Discussion or open a Ticket as metioned above.

I don't see my type/breed, can you add it?

We could, but it would be very difficult to try to add every type and breed. Instead we designed HatchKeeper from the ground up to be completely customizable by the end user. See Types.

How do I backup my batch data?

On the desktop it's as simple as navigating to Settings > DB panel and clicking Export Database. This is not yet implemented on the mobile version so we will use a different method. You can back up batches by exporting them. However it would be tedious to export every batch seperately so make use of the export groups feature to export entire groups. While this works great for backing up basic batch data, it does not backup the advanced batch data. This is an update planned for the future but for now the only way to backup batches with advanced data is by exporting/printng a batch/group report. The data can be manually re-entered in case of app data loss.

Can I sync batch data between a desktop instance and a mobile instance?

You can manually by exporting batches or groups and importing into the other app. Currently neither the desktop nor the mobile version connect to the internet at all.

I would like to help development, how do I start?

Start by downloading the HatchKeeper source for the platform you would like to help with and using the included instructions, build HatchKeeper. Next use Doxygen or JSDoc to generate the development documentation. This will give you a nice overview of the internal api. Start hacking and send us a patch to review.

I can't code, is there any other way to help?

Yes, you can help simply by using HatchKeeper and reporting bugs. You can also help by writing documentation, making instructional videos, sharing the app with your friends, proofreading existing documentation and so on.